Subscription & Billing Policy
How paid subscriptions, billing, renewals, cancellations, upgrades and refunds work for Tonaura.
1. Subscription plans
Tonaura Premium is available monthly, yearly, or as a one-time lifetime purchase. A 7-day free trial is offered on subscriptions for new Premium users. Current pricing is shown in the app and on our pricing page.
2. Purchasing a subscription
Subscriptions are purchased through the App Store (iOS), Google Play (Android), or — where offered — directly on tonaura.io via Stripe. Which option you see depends on your platform and region.
3. Billing
App Store and Google Play purchases are billed by Apple or Google respectively, to the payment method on file with your Apple ID or Google account. Web purchases via Stripe are billed directly by Tonaura/Empowered Dynamics FZ-LLC.
4. Automatic renewal
Monthly and yearly subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period, in line with standard App Store/Google Play/Stripe subscription behavior.
5. Free trial
The 7-day free trial converts automatically into a paid subscription unless cancelled before it ends. You can cancel anytime during the trial with no charge.
6. Cancellation
Cancel anytime through: Settings > [your Apple ID] > Subscriptions (iOS), the Google Play Store app (Android), or your Tonaura account page (web purchases). Cancelling stops future renewals but doesn't end your access before the current paid period ends.
7. Refunds
Refund requests for App Store or Google Play purchases are handled by Apple or Google under their own refund policies — we don't have the ability to issue those refunds directly. For web (Stripe) purchases, contact billing@tonaura.io and we'll review the request.
8. Price changes
If we change subscription pricing, existing subscribers will be notified in advance in accordance with App Store/Google Play/Stripe requirements before any change takes effect on their subscription.
9. Restoring purchases on a new device
If you're signed in, your Premium entitlement syncs automatically to any device where you sign in with the same account. If you're not signed in, use “Restore Purchases” in Account settings on the same platform (iOS or Android) you originally subscribed on.
10. Contact us
Billing questions: billing@tonaura.io